Accessibility requirements for all products

Annex I Section I: General accessibility requirements for all products

manufacturer · subject kind product · Annex I Section I

Products must be designed and produced in such a way as to maximise their foreseeable use by persons with disabilities and shall be accompanied where possible in or on the product by accessible information on their functioning and on their accessibility features.

How to satisfy it: Article 4(2): ALL products. There is no microenterprise exemption on the product side — Article 4(5) covers services only, so a four-person hardware maker carries the full Article 7 stack.

Annex I Section I on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)

manufacturer · subject kind product · Annex I Section I (1)

Requirements on the provision of information:

Annex I Section I (1) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(a)

manufacturer · subject kind product · Annex I Section I (1)(a)

the information on the use of the product provided on the product itself (labelling, instructions and warning) shall be:

Annex I Section I (1)(a) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(a)(i)

manufacturer · subject kind product · Annex I Section I (1)(a)(i)

made available via more than one sensory channel;

Annex I Section I (1)(a)(i) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(a)(ii)

manufacturer · subject kind product · Annex I Section I (1)(a)(ii)

presented in an understandable way;

Annex I Section I (1)(a)(ii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(a)(iii)

manufacturer · subject kind product · Annex I Section I (1)(a)(iii)

presented to users in ways they can perceive;

Annex I Section I (1)(a)(iii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(a)(iv)

manufacturer · subject kind product · Annex I Section I (1)(a)(iv)

presented in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use, and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;

Annex I Section I (1)(a)(iv) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)

manufacturer · subject kind product · Annex I Section I (1)(b)

the instructions for use of a product, where not provided on the product itself but made available through the use of the product or through other means such as a website, including the accessibility functions of the product, how to activate them and their interoperability with assistive solutions shall be publicly available when the product is placed on the market and shall:

Annex I Section I (1)(b) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(i)

manufacturer · subject kind product · Annex I Section I (1)(b)(i)

be made available via more than one sensory channel;

Annex I Section I (1)(b)(i) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(ii)

manufacturer · subject kind product · Annex I Section I (1)(b)(ii)

be presented in an understandable way;

Annex I Section I (1)(b)(ii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(iii)

manufacturer · subject kind product · Annex I Section I (1)(b)(iii)

be presented to users in ways they can perceive;

Annex I Section I (1)(b)(iii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(iv)

manufacturer · subject kind product · Annex I Section I (1)(b)(iv)

be presented in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;

Annex I Section I (1)(b)(iv) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(v)

manufacturer · subject kind product · Annex I Section I (1)(b)(v)

with regard to content, be made available in text formats that can be used for generating alternative assistive formats to be presented in different ways and via more than one sensory channel;

Annex I Section I (1)(b)(v) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(vi)

manufacturer · subject kind product · Annex I Section I (1)(b)(vi)

be accompanied by an alternative presentation of any non-textual content;

Annex I Section I (1)(b)(vi) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(vii)

manufacturer · subject kind product · Annex I Section I (1)(b)(vii)

include a description of the user interface of the product (handling, control and feedback, input and output) which is provided in accordance with point 2; the description shall indicate for each of the points in point 2 whether the product provides those features;

Annex I Section I (1)(b)(vii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(viii)

manufacturer · subject kind product · Annex I Section I (1)(b)(viii)

include a description of the functionality of the product which is provided by functions aiming to address the needs of persons with disabilities in accordance with point 2; the description shall indicate for each of the points in point 2 whether the product provides those features;

Annex I Section I (1)(b)(viii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (1)(b)(ix)

manufacturer · subject kind product · Annex I Section I (1)(b)(ix)

include a description of the software and hardware interfacing of the product with assistive devices; the description shall include a list of those assistive devices which have been tested together with the product.

Annex I Section I (1)(b)(ix) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)

manufacturer · subject kind product · Annex I Section I (2)

User interface and functionality design: The product, including its user interface, shall contain features, elements and functions, that allow persons with disabilities to access, perceive, operate, understand and control the product by ensuring that:

Annex I Section I (2) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(a)

manufacturer · subject kind product · Annex I Section I (2)(a)

when the product provides for communication, including interpersonal communication, operation, information, control and orientation, it shall do so via more than one sensory channel; this shall include providing alternatives to vision, auditory, speech and tactile elements;

Annex I Section I (2)(a) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(b)

manufacturer · subject kind product · Annex I Section I (2)(b)

when the product uses speech it shall provide alternatives to speech and vocal input for communication, operation control and orientation;

Annex I Section I (2)(b) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(c)

manufacturer · subject kind product · Annex I Section I (2)(c)

when the product uses visual elements it shall provide for flexible magnification, brightness and contrast for communication, information and operation, as well as ensure interoperability with programmes and assistive devices to navigate the interface;

Annex I Section I (2)(c) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(d)

manufacturer · subject kind product · Annex I Section I (2)(d)

when the product uses colour to convey information, indicate an action, require a response or identify elements, it shall provide an alternative to colour;

Annex I Section I (2)(d) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(e)

manufacturer · subject kind product · Annex I Section I (2)(e)

when the product uses audible signals to convey information, indicate an action, require a response or identify elements, it shall provide an alternative to audible signals;

Annex I Section I (2)(e) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(f)

manufacturer · subject kind product · Annex I Section I (2)(f)

when the product uses visual elements it shall provide for flexible ways of improving vision clarity;

Annex I Section I (2)(f) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(g)

manufacturer · subject kind product · Annex I Section I (2)(g)

when the product uses audio it shall provide for user control of volume and speed, and enhanced audio features including the reduction of interfering audio signals from surrounding products and audio clarity;

Annex I Section I (2)(g) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(h)

manufacturer · subject kind product · Annex I Section I (2)(h)

when the product requires manual operation and control, it shall provide for sequential control and alternatives to fine motor control, avoiding the need for simultaneous controls for manipulation, and shall use tactile discernible parts;

Annex I Section I (2)(h) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(h)(i)

manufacturer · subject kind product · Annex I Section I (2)(h)(i)

the product shall avoid modes of operation requiring extensive reach and great strength;

Annex I Section I (2)(h)(i) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(j)

manufacturer · subject kind product · Annex I Section I (2)(j)

the product shall avoid triggering photosensitive seizures;

Annex I Section I (2)(j) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(k)

manufacturer · subject kind product · Annex I Section I (2)(k)

the product shall protect the user’s privacy when he or she uses the accessibility features;

Annex I Section I (2)(k) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(l)

manufacturer · subject kind product · Annex I Section I (2)(l)

the product shall provide an alternative to biometrics identification and control;

Annex I Section I (2)(l) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(m)

manufacturer · subject kind product · Annex I Section I (2)(m)

the product shall ensure the consistency of the functionality and shall provide enough, and flexible amounts of, time for interaction;

Annex I Section I (2)(m) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(n)

manufacturer · subject kind product · Annex I Section I (2)(n)

the product shall provide software and hardware for interfacing with the assistive technologies;

Annex I Section I (2)(n) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(o)

manufacturer · subject kind product · Annex I Section I (2)(o)

the product shall comply with the following sector-specific requirements:

Annex I Section I (2)(o) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(o)(i)

manufacturer · subject kind product · Annex I Section I (2)(o)(i)

self-service terminals: — shall provide for text-to-speech technology; — shall allow for the use of personal headsets; — where a timed response is required, shall alert the user via more than one sensory channel; — shall give the possibility to extend the time given; — shall have an adequate contrast and tactilely discernible keys and controls when keys and controls are available; — shall not require an accessibility feature to be activated in order to enable a user who needs the feature to turn it on; — when the product uses audio or audible signals, it shall be compatible with assistive devices and technologies available at Union level, including hearing technologies such as hearing aids, telecoils, cochlear implants and assistive listening devices;

Annex I Section I (2)(o)(i) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(o)(ii)

manufacturer · subject kind product · Annex I Section I (2)(o)(ii)

e-readers shall provide for text-to-speech technology;

Annex I Section I (2)(o)(ii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(o)(iii)

manufacturer · subject kind product · Annex I Section I (2)(o)(iii)

consumer terminal equipment with interactive computing capability, used for the provision of electronic communications services: — shall, when such products have text capability in addition to voice, provide for the handling of real time text and support high fidelity audio; — shall, when they have video capabilities in addition to or in combination with text and voice, provide for the handling of total conversation including synchronised voice, real time text, and video with a resolution enabling sign language communication; — shall ensure effective wireless coupling to hearing technologies; — shall avoid interferences with assistive devices;

Annex I Section I (2)(o)(iii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (2)(o)(iv)

manufacturer · subject kind product · Annex I Section I (2)(o)(iv)

consumer terminal equipment with interactive computing capability, used for accessing audio visual media services shall make available to persons with disabilities the accessibility components provided by the audiovisual media service provider, for user access, selection, control, and personalisation and for transmission to assistive devices.

Annex I Section I (2)(o)(iv) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section I (3)

manufacturer · subject kind product · Annex I Section I (3)

Support services: Where available, support services (help desks, call centres, technical support, relay services and training services) shall provide information on the accessibility of the product and its compatibility with assistive technologies, in accessible modes of communication.

Annex I Section I (3) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882