European Accessibility Act · Annex I Section III
service provider · subject kind service · Annex I Section III
The provision of services in order to maximise their foreseeable use by persons with disabilities, shall be achieved by:
How to satisfy it: Article 4(3) applies this to all services except urban, suburban and regional transport. Article 4(5) exempts microenterprises providing services.
Annex I Section III on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (a)
ensuring the accessibility of the products used in the provision of the service, in accordance with Section I of this Annex and, where applicable, Section II thereof;
Annex I Section III (a) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)
providing information about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:
Annex I Section III (b) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(i)
making the information available via more than one sensory channel;
Annex I Section III (b)(i) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(ii)
presenting the information in an understandable way;
Annex I Section III (b)(ii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(iii)
presenting the information to users in ways they can perceive;
Annex I Section III (b)(iii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(iv)
making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;
Annex I Section III (b)(iv) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(v)
presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;
Annex I Section III (b)(v) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(vi)
supplementing any non-textual content with an alternative presentation of that content; and
Annex I Section III (b)(vi) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (b)(vii)
providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust;
Annex I Section III (b)(vii) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (c)
making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust;
Annex I Section III (c) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
service provider · subject kind service · Annex I Section III (d)
where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.
Annex I Section III (d) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
No harmonised standard is cited in the Official Journal under this Directive, so the Article 15(1) presumption of conformity is available to nobody. EN 301 549 is harmonised under Directive (EU) 2016/2102, the Web Accessibility Directive, and not under this one. Conformity is demonstrated against Annex I directly.
Every quoted requirement on this page is verbatim Official Journal text. The surrounding guidance is Legalithm’s commentary and is not regulation. This page states the obligation and its legal basis; it is not legal advice, and the corpus has not been reviewed by counsel.
