Annex V (1): Assessment information in the terms and conditions
service provider · subject kind service · Annex V (1)
The service provider shall include the information assessing how the service meets the accessibility requirements referred to in Article 4 in the general terms and conditions, or equivalent document. The information shall describe the applicable requirements and cover, as far as relevant for the assessment the design and the operation of the service. In addition to the consumer information requirements of Directive 2011/83/EU, the information shall, where applicable, contain the following elements:
How to satisfy it: The location is prescribed: general terms and conditions or an equivalent document. This is NOT the Web Accessibility Directive accessibility statement, which is a different instrument with a feedback mechanism and an enforcement link.
Annex V (1) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Annex V (1)(a): General description of the service in accessible formats
service provider · subject kind service · Annex V (1)(a)
a general description of the service in accessible formats;
Annex V (1)(a) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Annex V (1)(b): Explanations needed to understand the operation of the service
service provider · subject kind service · Annex V (1)(b)
descriptions and explanations necessary for the understanding of the operation of the service;
Annex V (1)(b) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Annex V (1)(c): How the Annex I requirements are met
service provider · subject kind service · Annex V (1)(c)
a description of how the relevant accessibility requirements set out in Annex I are met by the service.
How to satisfy it: The clause that makes a defect list insufficient. It asks how requirements are MET, which cannot be rendered from a list of what is broken without assuming that unfound means satisfied.
Annex V (1)(c) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Annex V (2): Harmonised standards may be applied, in full or in part
service provider · subject kind service · Annex V (2)
To comply with point 1 of this Annex the service provider may apply in full or in part the harmonised standards and technical specifications, for which references have been published in the Official Journal of the European Union .
How to satisfy it: Conditional on references published in the Official Journal. None has been published under this Directive, so this route is unavailable today. See corpus/eu-eaa/standards.yml.
Annex V (2) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Annex V (3): Evidence that delivery and monitoring ensure compliance
service provider · subject kind service · Annex V (3)
The service provider shall provide information demonstrating that the service delivery process and its monitoring ensure compliance of the service with point 1 of this Annex and with the applicable requirements of this Directive.
How to satisfy it: A separate duty from point 1: not what the service does, but evidence that the process keeping it compliant works. This is the retention-and-provenance clause.
Annex V (3) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882
Every quoted requirement on this page is verbatim Official Journal text. The surrounding guidance is Legalithm’s commentary and is not regulation. This page states the obligation and its legal basis; it is not legal advice, and the corpus has not been reviewed by counsel.
