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Directive (EU) 2019/882
Article 13(2) · Annex V

Annex V accessibility information

Article 13(2) requires a service provider to prepare this, explain how the service meets the applicable requirements, publish it in written AND oral format, and keep it for as long as the service is in operation.

It is not the public-sector accessibility statement. There is no feedback mechanism and no enforcement link; Annex V puts the information in your terms and conditions or an equivalent document.

Service and provider

Scope

Offered in the European Union? *

The threshold question of the Directive. There is no default: assuming yes invents the fact the whole thing turns on, and assuming no produces an empty duty list that reads like compliance.

How each Annex I requirement is met

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Every requirement that applies to this service is listed, defaulting to "not assessed". Leave one unassessed and it stays on the document with that status. Annex V point 1(c) asks how requirements are MET, and silence is not an answer.

These apply to every requirement you mark. If different requirements were checked differently, generate now and edit the document, or run one statement per audit.

  • Annex I Section III

    The provision of services in order to maximise their foreseeable use by persons with disabilities, shall be achieved by:

  • Annex I Section III (a)

    ensuring the accessibility of the products used in the provision of the service, in accordance with Section I of this Annex and, where applicable, Section II thereof;

  • Annex I Section III (b)

    providing information about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:

  • Annex I Section III (b)(i)

    making the information available via more than one sensory channel;

  • Annex I Section III (b)(ii)

    presenting the information in an understandable way;

  • Annex I Section III (b)(iii)

    presenting the information to users in ways they can perceive;

  • Annex I Section III (b)(iv)

    making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;

  • Annex I Section III (b)(v)

    presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;

  • Annex I Section III (b)(vi)

    supplementing any non-textual content with an alternative presentation of that content; and

  • Annex I Section III (b)(vii)

    providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust;

  • Annex I Section III (c)

    making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust;

  • Annex I Section III (d)

    where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.

  • Annex I Section IV

    The provision of services in order to maximise their foreseeable use by persons with disabilities, shall be achieved by including functions, practices, policies and procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities and ensure interoperability with assistive technologies:

  • Annex I Section IV (g)

    E-Commerce services:

  • Annex I Section IV (g)(i)

    providing the information concerning accessibility of the products and services being sold when this information is provided by the responsible economic operator;

  • Annex I Section IV (g)(ii)

    ensuring the accessibility of the functionality for identification, security and payment when delivered as part of a service instead of a product by making it perceivable, operable, understandable and robust;

  • Annex I Section IV (g)(iii)

    providing identification methods, electronic signatures, and payment services which are perceivable, operable, understandable and robust.

  • Annex I Section VII

    In order to maximise the foreseeable use by persons with disabilities, when the accessibility requirements, set out in Sections I to VI of this Annex, do not address one or more functions of the design and production of products or the provision of services those functions or means shall be accessible by complying with the related functional performance criteria. Those functional performance criteria may only be used as an alternative to one or more specific technical requirements, when these are referred to in the accessibility requirements, if and only if the application of the relevant functional performance criteria complies with the accessibility requirements and it determines that the design and production of products and the provision of services results in equivalent or increased accessibility for the foreseable use by persons with disabilities.

  • Annex I Section VII (a)

    Where the product or service provides visual modes of operation, it shall provide at least one mode of operation that does not require vision.

  • Annex I Section VII (b)

    Where the product or service provides visual modes of operation, it shall provide at least one mode of operation that enables users to operate the product with limited vision.

  • Annex I Section VII (c)

    Where the product or service provides visual modes of operation, it shall provide at least one mode of operation that does not require user perception of colour.

  • Annex I Section VII (d)

    Where the product or service provides auditory modes of operation, it shall provide at least one mode of operation that does not require hearing.

  • Annex I Section VII (e)

    Where the product or service provides auditory modes of operation, it shall provide at least one mode of operation with enhanced audio features that enables users with limited hearing to operate the product.

  • Annex I Section VII (f)

    Where the product or service requires vocal input from users, it shall provide at least one mode of operation that does not require vocal input. Vocal input includes any orally-generated sounds like speech, whistles or clicks.

  • Annex I Section VII (g)

    Where the product or service requires manual actions, it shall provide at least one mode of operation that enables users to make use of the product through alternative actions not requiring fine motor control and manipulation, hand strength or operation of more than one control at the same time.

  • Annex I Section VII (h)

    The operational elements of products shall be within reach of all users. Where the product or service provides a manual mode of operation, it shall provide at least one mode of operation that is operable with limited reach and limited strength.

  • Annex I Section VII (i)

    Where the product provides visual modes of operation, it shall avoid modes of operation that trigger photosensitive seizures.

  • Annex I Section VII (j)

    The product or service shall provide at least one mode of operation incorporating features that make it simpler and easier to use.

  • Annex I Section VII (k)

    Where the product or service incorporates features that are provided for accessibility, it shall provide at least one mode of operation that maintains privacy when using those features that are provided for accessibility.

Annex V point 3: process and monitoring

Where should we send it?

Why the statement you are copying is the wrong one · Annex V in the Map