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European Accessibility Act · Annex I Section V

Accessibility of 112 emergency answering

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Annex I Section V: Accessibility of 112 emergency answering

member state · Annex I Section V

In order to maximise their foreseeable use by persons with disabilities, the answering of emergency communications to the single European emergency number ‘112’ by the most appropriate PSAP, shall be achieved by including functions, practices, policies and procedures and alterations targeted to address the needs of persons with disabilities.

How to satisfy it: Article 4(8) puts this on the Member State and its most appropriate PSAP, not on an economic operator, and Article 31(3) permits deferral to 28 June 2027. Authored so the Directive is complete, and scoped so it never surfaces in an operator answer.

Annex I Section V on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

Annex I Section V (2)

member state · Annex I Section V (2)

Emergency communications to the single European emergency number ‘112’ shall be appropriately answered, in the manner best suited to the national organisation of emergency systems, by the most appropriate PSAP using the same communication means as received, namely by using synchronised voice and text (including real time text), or, where video is provided, voice, text (including real time text) and video synchronised as total conversation.

How to satisfy it: Names the technical floor: the same communication means as received, using synchronised voice and text including real time text, and total conversation where video is provided.

Annex I Section V (2) on EUR-Lex · as of 2026-08-14 · Directive (EU) 2019/882

No harmonised standard is cited in the Official Journal under this Directive, so the Article 15(1) presumption of conformity is available to nobody. EN 301 549 is harmonised under Directive (EU) 2016/2102, the Web Accessibility Directive, and not under this one. Conformity is demonstrated against Annex I directly.

Every quoted requirement on this page is verbatim Official Journal text. The surrounding guidance is Legalithm’s commentary and is not regulation. This page states the obligation and its legal basis; it is not legal advice, and the corpus has not been reviewed by counsel.